333 Burnham Street, E. Hartford, CT 06108

Business Continuity

Business Continuity Made Easy.

Total360 provides companies with an advanced insurance policy against data loss & costly downtime by utilizing a revolutionary technology that dramatically simplifies the backup and recovery process. By employing proprietary Inverse Chain Technology, Total360 eliminates the inherent inefficiency of the traditional backup chain.

Total360 takes data directly from the server and converts it into virtual machine readable files that can be booted instantly from a web interface or by using any common hypervisor. This innovative way of storing data allows for instant on-site and off-site recovery and can prevent businesses from having to experience downtime in the event of a disaster, offering the peace of mind that backups will be available at a moment’s notice.

Data Loss, Data

Data loss and downtime isn’t just about information. It’s about the cost to an organization.

Average Ranswomware
Payment in 2019

Annual US Business losses
due to data loss

of Healthcare Orgs with
at least one data breach

Services Included with Total360

Your business continuity plan is only as strong as the partner you choose. Total360’s Service includes the following services, ensuring that you have a poweful ally to lean on to mitigate downtime.

Unlimited Remote Support

The Total Network Operations Center (NOC) and its dedicated staff of technicians stand ready to assist you when issues arise.

Restoration Assistance

Total will assist with restoration in functions, ranging from mounting or exporting images, down to file-level restoration.

24×7 Emergency Remote Support

Major issues never seem to happen during the business day. Rest assured you can call Total 24×7 to assist in your recovery.

Yearly DR Test

As the old adage goes, practice makes perfect. Once a year you can request a backup / DR test where your environment is spun up virtually on the device or in the cloud.

Total360 Training

Included with your Total360 Solution is an initial training session on the functionality and usage for your system administrators.

Software Updates

Minor updates and patches will be pushed to the appliance regularly. Major updates will be performed by Total as needed.

Monitoring & Proactive Notification

Once your Total360 solution is deployed, Total will actively monitor the device for alarms or outages including: system updates available, failed backups, ransomware detection, or large changes in data volume. Should such situation arise, the system’s proactive notification will automatically generate a service ticket.


While subscribing to the Total360 service, your appliance is under warranty against defects or workmanship for up to 3 years (flash storage) or 5 years (spinning disk).

Business Continuity Experts.

We are proud of our Datto Blue Partner Status. This designation illustrates that Total Communcatons has exceeded the highest standards of performance in Datto’s partner program. Blue Status is awarded to the top 5% of Datto partners globally.