Computer Service

IT Support from data center to desktop with Total’s Computer Services Group

Whether you’re a small business owner maintaining your data network single-handedly, a mid-size company with an unreliable outside support group, or a CIO with a staff that’s stretched too thin, rely on Total’s Computer Services Group as your trusted advisor for IT support – from data center to desktop! We partner with leading technology vendors to deliver a comprehensive IT Support program that includes:

Server Support

  • Critical operating system & driver updates
  • Firmware & BIOS updates
  • Cisco Advanced Routing & Switching
  • Remote help-desk
  • Onsite critical break-fix
  • Monthly health-check report

Virtual Server Support

  • Support for virtual servers plus service specific to VMware and HyperV environments.
  • Host server support
  • Documentation of host configuration
  • Monthly resource utilization report

Help-Desk

  • Windows desktops / workstations
    (Vista, Windows 7 & 8)
  • Multiple monitor setup / troubleshooting
  • Virtual desktops (Thin clients)
  • Windows-based tablets / Laptops
  • Microsoft Office
  • Printers and scanners
  • Backup Devices
  • Mobile device sync applications• BES Servers• Active Sync

Network Devices

  • Remote support for troubleshooting and configuration issues
  • Switches
  • Wireless access points & controllers
  • Firewalls
  • Spyware / Malware appliances
  • Content filter appliances
  • Anti-spam appliances
  • VPN support
  • Router
  • Internet / WAN Circuit Support

Security

  • Gap Analysis
  • Gateway antivirus, malware/spyware
  • Content filtering
  • Endpoint Security
  • Server & desktop updates
  • Server encryption

Operational Security

  • Create IT policy
  • Training for compliance
  • Help in social networking policy
  • Network security audits
  • Computer security audits

Business Continuity / Recovery

  • VMware
  • Hyper-V
  • Backup design
  • Offsite backup & online backup

Server Consolidation & Desktop Virtualization

  • Virtualization
  • Physical to virtual server consolidation
  • Application virtualization
  • Desktop virtualization
  • Server assessment

Operating System, Messaging & Database Services

  • Windows server setup
  • Exchange migration & installation
  • Exchange server secure design
  • SQL server setup
  • Email encryption

Application Set Up & Upgrade

  • CRM
  • Quickbooks
  • Peachtree
  • Third Party Software

Hardware & Software

  • Identifying correct hardware
  • Assist in purchase
  • Software purchase
  • Volume licensing & compliance

IT Consulting

  • IT Roadmap
  • Network Evaluation
  • Infrastructure Assessment
  • Network Security Audit
  • Pain Points