Cisco Cloud Collaboration

Cisco Cloud Collaboration powered by telespace

Some organizations prefer to host their IT systems in their own data center. But on-premises communications solutions are not for everyone, and many organizations are shifting to a secure hosted collaboration solution in order to:

  • Increase agility to quickly scale up or down
  • Extend collaboration applications to anyone, anywhere
  • Free up IT resources to focus on core business
  • Reduce Total Cost of Ownership (TCO)
  • Replace an aging voice or video communication system
  • Minimize or eliminate capital expenses in favor of one monthly fee

Total Cloud Collaboration is a hosted solution that can reduce complexity for users who just want to get their jobs done and enable new levels of collaboration. And with all Tier 1 Support being handled by Total Communications, you’ll always have a friendly and local voice on the other line.

Total UCaaS (Unified Communications as a Service)

Total UCaaS gives the individual business user access to a core of standard unified communications features in foundation or pro packages, plus some attractive optional features:

Maximum Devices Per User
UCaaS Features foundation pro one ten
Works with All Cisco IP Phones
Works with some 3rd Party SIP Phones
PSTN Access O O
Instant Messaging & Presence
Mobile Desktop (Cisco Jabber Apps)
Single Number Reach (Twinning)
Unified Messaging O
Desktop Video Support O
Survivable Remote Site Telephony O O
Mass Notifications & Paging O O
E-Fax O O
Vanity Phone Numbers O O
800 Inbound O O
International Long Distance O O
Telepresence as a Service (TPaaS) O O
Redundant / Multiple Data Centers O O
O = optional add on

Total CCaaS (Contact Center as a Service)

Today, giving customers a choice in how to engage (from interactive voice response to email, web and real-time chat) and finding the right expert instantly is critical. Equally important is quality monitoring and recording, scalability during high-volume periods, and a dedicated infrastructure to support customer privacy. Total CCaaS has subscriptions to support any size contact center.

CCaaS Features

  • For Large & Mid-sized Organizations
  • 15+ Agents
  • Hosted Agents & Supervisors
  • Precision Routing
  • Mobile Device Flexibility (CCaaS w/ UCaaS Pro)
  • Options for Adjunct Applications:
    • Bucher+Suter, Calabrio,
    • Acqueon, eGain, Nuance
  • Multi-Customer Environment
  • Bursting (For Increased capacity for Peak Periods)

Total TPaaS (TelePresence as a Service)

With Total TPaaS, you can access HD business video capabilities from any Cisco, Polycom®, LifeSize, or other SIP- and H.323-compliant video endpoints. You can also provide video experiences that complement a secure BYOD (Bring Your Own Device) corporate policy covering desktops to mobile devices to conference rooms and external B2B connections. Plus 3 or more parties to dial into a secure “rendezvous room,” which can be a dedicated or shared virtual meeting room resource.

TPaaS Features

  • HD Quality Business Video*
  • Supports:
    • Personal, Desktop & 3rd Party E.P.
    • Mobile Devices
    • Conference Room Endpoints
    • External Connections (B2B)
  • Multi-Point Functionality
    • TeleSpace Rendezvous Rooms
    • Secure Multi-Point meetings
  • Available independent of UCaaS

CONNECTION OPTIONS

Supported WAN Services

  • MPLS
  • Public Internet (Over the top & VPN)
  • Secure encrypted media streams

PSTN Connectivity

  • Option to add PSTN Calling plans
  • Use on-premise voice gateway (PRI/SIP)

Total WAN Service Innovation

  • Cloud Connect
    (Secure DMVPN over broadband)
  • Mobile Connect
    (Secure mobile access for remote workers)
  • PSTN Calling Plans
    (DID, E911, Local LD, Number Portability)

Interested in learning how a hosted collaboration solution can benefit your organization? Download our Cloud Collaboration brochure or ask us for a complimentary consultation!