Service & Support Plans

Total Communications understands that your IT / Communication systems are critical links to customers, suppliers and employees. We are dedicated to maintaining your systems at peak performance and minimizing downtime. We offer several types of service agreements that can be customized for your business:

Communication and IT Systems Maintenance

Total Maintenance Contract

Our comprehensive maintenance contracts protect your business from unplanned expenses.

INCLUDES:

  • Replacement of any and all malfunctioning components including parts, labor and trip charges
  • Priority service
  • 4 hour emergency response time*
  • One-stop source for all system problems
  • Multi-year plans for additional savings
PLAN I
  • Monday through Friday
  • 8:30am to 5:00pm
  • excluding holidays
PLAN II
  • Monday through Friday
  • plus EMERGENCY SERVICE*
  • 24 hours a day, 7 days a week
  • Includes Holidays
SUPPORTED SYSTEMS **
  • Mitel
  • Cisco
  • Inter-Tel
  • Voice Mail Platforms
  • AVST

Total Telco Agreement

Rather than calling the telephone company or other CLECs when you have a problem, simply dial Total Communications. We will troubleshoot your problem to determine its source – equipment or phone lines – so it can be resolved quickly and painlessly. Two levels of service offered (8×5 and 24×7).

Total Platinum Services Program

Pre-purchase credits that can be used for easy access to routine support for any of the products and solutions offered by Total Communications. Ideal for simple questions and minor issues, with no appointment necessary. Buy as a stand-alone service or combine with a Total Maintenance Contract.
Total Care

How do you assure reliability for your voice /data network? Total Care, our network monitoring and management program, is a proactive approach to assuring network reliability and uptime. This outsourced solution gives you network monitoring and alarm notification 24×7, help desk, software upgrades, telephone lines/circuit troubleshooting and power surge/lightning protection.
* Emergency Service is defined as service to repair a problem that prevents calls from being placed or received. Non-critical service calls are not considered emergency service and will normally be handled within eight business hours.
** If you do not see a system listed here, contact our maintenance department to check if service is available.