IS IP TELEPHONY A REALITY NOW?
The answer is yes! To date, we have installed over 50 IP (Internet Protocol)
Telephone systems on multiservice networks. Our largest installation has been
for 6,000 to 7,000 users. These organizations are already enjoying significant
savings by using their WAN to carry long distance voice and fax calls between
locations.
WHAT ARE THE ADVANTAGES OF IP TELEPHONY?
Besides the savings on toll bypass, an IP telephony solution can reduce costs
for network maintenance, staff time and adds, moves and changes. Even more
significant, with a multiservice network with IP telephony you can implement
applications (such as unified messaging, call centers and interactive/shared
video) which will give you a distinct competitive advantage. For more information
on how reduced operating costs and toll savings can justify the initial costs
of implementing a multi-service network, click
here to receive the "Strategic and Financial Justifications for Convergence"
whitepaper.
WHAT ARE THE BIGGEST ISSUES IN IMPLEMENTING IP TELEPHONY?
A recent survey by Network Computing indicated that respondents considered
network latency and QoS the biggest roadblock to implementing an IP Telephony
solution*. In addition to these issues, potential customers often express
concerns about reliability, voice quality and bandwidth.
In fact, in our recent installations, we have found traditional "telephone culture" issues, such as call queuing and call transfers, to be the overriding post-installation questions, rather than voice quality and bandwidth.
WHY SHOULD WE SELECT TOTAL COMMUNICATIONS
FOR OUR IP TELEPHONY SYSTEM?
At Total Communications, we resolve QoS issues by using proven, end-to-end
Cisco technology. We balance voice quality, delay and bandwidth with "Weighted
Fair Queuing" (WFQ) which helps to set traffic parameters to avoid voice
packet loss. Reliability concerns are resolved through server redundancy;
each telephone can be registered to 3 servers in case of failure.
Additionally, unlike some other IP telephony providers, we have in-depth experience with "telephone culture" issues as well as converged networks. As a 20 year-old business telephone system provider, we draw on the expertise of our engineers to assure a smooth transition from your legacy telephone system.
WHAT KINDS OF COMPANIES AND ORGANIZATIONS
ARE USING IP TELEPHONY NOW?
Our IP Telephony customers do not fit any one particular category in terms
of size, number of users or type of business. While our customers range from
large government agencies to mid-size manufacturing companies, all of them
found a multiservice network / IP Telephony system offered them the best possible
solution for their unique needs. We'd be happy to discuss how a multiservice
network / IP Telephony solution could benefit your organization!
* Network Computing, November 13, 2000, "Reader Poll Results: IP-based Ethernet Telephones".
Click here to receive the "Strategic and Financial Justifications for Convergence" whitepaper.