The New Standard for Business Collaboration.
Some organizations prefer to host their IT systems in their own data center. But on-premises communications solutions are not for everyone, and many organizations are shifting to a secure hosted collaboration solution in order to:
Total Cloud Collaboration is a hosted solution that can reduce complexity for users who just want to get their jobs done and enable new levels of collaboration. And with all Tier 1 Support being handled by Total Communications, you’ll always have a friendly and local voice on the other line.
Total UCaaS (Unified Communications as a Service)
Standard business communications platforms today support what is known as the “unified workspace” since they seamlessly integrate functionality for a consistent user experience while working.
A Total UCaaS subscription can give a single business user access to the referenced functions on up to 10 different endpoints, as long as they are SIP- or H.323-compliant. Over 90% of endpoints meet this criteria, including most phones and video equipment from Cisco® as well as devices running on popular operating systems like iOS, Android, BlackBerry®, and Microsoft®.
Total CCaaS (Contact Center as a Service)
How easy is it to do business with you? The answer directly impacts customer satisfaction, loyalty and referrals. So giving customers a choice in how to engage (from interactive voice response to email, web and real-time chat) and finding the right expert instantly is critical. Equally important to your business reputation is quality monitoring and recording, ensuring scalability during high-volume periods, and a dedicated infrastructure to support customer privacy. TeleSpace has subscriptions to support any size contact center.
For a truly modern experience, we also offer customizable text-to-speech functionality in various dialects. What’s more, Total CCaas can provide speech analytics that help determine why customers are calling, why they might be dissatisfied, and areas for improving customer service agent performance.
Your customers’ happiness is a common goal we share. So talk with us today about the right strategy to ensure your contact center contributes to organizational success in a very significant way.
Total TPaaS (TelePresence as a Service)
High-definition business video (also known as TelePresence) has become the hallmark of customer-centric organizations. They know face-to-face communication is essential for clarifying information, developing trust, and streamlining decisions. And there’s good news for finance and IT executives who pause when evaluating costs and management of a video network.
With Total TPaaS, you can access HD business video capabilities from any existing Cisco, Polycom®, LifeSize, or other SIP- and H.323-compliant video endpoints. In addition, you can provide video experiences that complement a secure BYOD (Bring Your Own Device) corporate policy since Total TPaaS subscriptions cover all use cases (from desktops to mobile devices to conference rooms and external B2B connections). Our multipoint functionality allows 3 or more parties to dial into a secure “rendezvous room,” which can be a dedicated or shared virtual meeting room resource.
Managed Cloud Collaboration from a qualified CT Company
Total Communications is a Cisco Master Collaboration Specialized Partner and Cisco Silver Partner. Ask us how you can increase workplace collaboration with a convenient, and flexible and hosted soltuon!