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Cloud Collaboration

The New Standard for Business Collaboration.

Some organizations prefer to host their IT systems in their own data center. But on-premises communications solutions are not for everyone, and many organizations are shifting to a secure hosted collaboration solution in order to:

  • Increase agility to quickly scale up or down
  • Extend collaboration applications to anyone, anywhere
  • Free up IT resources to focus on core business
  • Reduce Total Cost of Ownership (TCO)

  • Replace an aging voice or video communication system
  • Minimize or eliminate capital expenses in favor of One Monthly Fee.

Total Cloud Collaboration is a hosted solution that can reduce complexity for users who just want to get their jobs done and enable new levels of collaboration. And with all Tier 1 Support being handled by Total Communications, you’ll always have a friendly and local voice on the other line.

Total UCaaS (Unified Communications as a Service)

Standard business communications platforms today support what is known as the “unified workspace” since they seamlessly integrate functionality for a consistent user experience while working.

  • Voice over IP (i.e., modern digital telephony)
  • Messaging (voicemail converted to email and sent to desktops/phones)
  • IM (instant messaging or chat sessions)
  • Presence (someone’s availability for an IM, call or meeting)
  • Desktop & mobile TelePresence (HD business video on desktop & mobile devices)

A Total UCaaS subscription can give a single business user access to the referenced functions on up to 10 different endpoints, as long as they are SIP- or H.323-compliant. Over 90% of endpoints meet this criteria, including most phones and video equipment from Cisco® as well as devices running on popular operating systems like iOS, Android, BlackBerry®, and Microsoft®.

UCaaS Features  
foundation
pro
    Maximum Devices Per User  
one
 
ten
    Works with All Cisco IP Phones  
 
    Works with some 3rd Party SIP Phones  
 
    PSTN Access  
O
 
O
    Instant Messaging & Presence  
 
    Mobile Desktop (Cisco Jabber Apps)  
 
    Single Number Reach (Twinning)  
 
    Unified Messaging  
O
 
    Desktop Video Support  
O
 
    Survivable Remote Site Telephony  
O
 
O
    Mass Notifications & Paging  
O
 
O
    E-Fax  
O
 
O
    Vanity Phone Numbers  
O
 
O
    800 Inbound  
O
 
O
    International Long Distance  
O
 
O
    Telepresence as a Service (TPaaS)  
O
 
O
    Redundant / Multiple Data Centers  
O
 
O
    O = optional add on
       

Total CCaaS (Contact Center as a Service)

How easy is it to do business with you? The answer directly impacts customer satisfaction, loyalty and referrals. So giving customers a choice in how to engage (from interactive voice response to email, web and real-time chat) and finding the right expert instantly is critical. Equally important to your business reputation is quality monitoring and recording, ensuring scalability during high-volume periods, and a dedicated infrastructure to support customer privacy. TeleSpace has subscriptions to support any size contact center.

For a truly modern experience, we also offer customizable text-to-speech functionality in various dialects. What’s more, Total CCaas can provide speech analytics that help determine why customers are calling, why they might be dissatisfied, and areas for improving customer service agent performance.

Your customers’ happiness is a common goal we share. So talk with us today about the right strategy to ensure your contact center contributes to organizational success in a very significant way.

Total TPaaS (TelePresence as a Service)

High-definition business video (also known as TelePresence) has become the hallmark of customer-centric organizations. They know face-to-face communication is essential for clarifying information, developing trust, and streamlining decisions. And there’s good news for finance and IT executives who pause when evaluating costs and management of a video network.

With Total TPaaS, you can access HD business video capabilities from any existing Cisco, Polycom®, LifeSize, or other SIP- and H.323-compliant video endpoints. In addition, you can provide video experiences that complement a secure BYOD (Bring Your Own Device) corporate policy since Total TPaaS subscriptions cover all use cases (from desktops to mobile devices to conference rooms and external B2B connections). Our multipoint functionality allows 3 or more parties to dial into a secure “rendezvous room,” which can be a dedicated or shared virtual meeting room resource.

Managed Cloud Collaboration from a qualified CT Company

Total Communications is a Cisco Master Collaboration Specialized Partner and Cisco Silver Partner. Ask us how you can increase workplace collaboration with a convenient, and flexible and hosted soltuon!

 

Features

To see all of the features available in our cloud collaboration portfolio, please click on the image below to download our Cloud Collaboration brochure.


Supported WAN Services

  • MPLS
  • Public Internet (Over the top & VPN)
  • Secure encrypted media streams

PSTN Connectivity

  • Option to add PSTN Calling plans
  • Use on-prem voice gateway (PRI/SIP)

Total WAN Service Innovation

  • Cloud Connect
    (Secure DMVPN over broadband)
  • Mobile Connect
    (Secure mobile access for remote workers)
  • PSTN Calling Plans
    (DID, E911, Local LD, Number Portability)

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