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Contact Centers

Your Contact Center: the voice and face of your company

When it comes to continued profitability, customer loyalty is priceless. And that loyalty is built on each and every customer transaction. This is why a contact center can be your most important technology investment. Whether you need to migrate from a traditional call center to a multichannel contact center, build a stand-alone contact center or include one as part of a Unified Communications solution, Total Communications offers:

  • IP Based Contact Center consolidates infrastructure and streamlines administration
  • Integrate voice, text chat, web collaboration, e-mail and video into one multichannel contact center for greater efficiency
  • Optimize resources by extending contact center capabilities to branch offices, nationally or internationally
  •  Increase efficiency with IVR self-service applications such as speech recognition
  • Proactively monitor and manage agent performance
  • Integrate with your CRM (Customer Relationship Management) software
  • Intelligently distribute contacts as they enter the company’s network
  • Solutions from Aspect, Cisco and Mitel

Contact Centers CT and MA

Are your customers frustrated by waiting for the next available agent? Tired of being shuffled from agent to agent? Or exasperated with being left on hold? By implementing an IP Based Contact Center, you can handle more transactions, more efficiently, and ultimately, increase customer satisfaction – and generate revenue!


Aspect Contact Centers   Cisco Contact Center Mitel Contact Center

 

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