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MaintenanceTotal Maintenance Programs: Dedicated to maintaining your systems at peak performance!Total Communications understands that your IT / Communication systems are critical links to customers, suppliers and employees. We are dedicated to maintaining your systems at peak performance and minimizing downtime. We offer several types of service agreements that can be customized for your business: Total Maintenance ContractOur comprehensive maintenance contracts protect your business from unplanned expenses. INCLUDES:
Total Telco AgreementRather than calling the telephone company or other CLECs when you have a problem, simply dial Total Communications. We will troubleshoot your problem to determine its source - equipment or phone lines - so it can be resolved quickly and painlessly. Two levels of service offered (8x5 and 24x7). Total Platinum Services Program Pre-purchase credits that can be used for easy access to routine support for any of the products and solutions offered by Total Communications. Ideal for simple questions and minor issues, with no appointment necessary. Buy as a stand-alone service or combine with a Total Maintenance Contract. Total Care How do you assure reliability for your voice /data network? Total Care, our network monitoring and management program, is a proactive approach to assuring network reliability and uptime. This outsourced solution gives you network monitoring and alarm notification 24x7, help desk, software upgrades, telephone lines/circuit troubleshooting and power surge/lightning protection. * Emergency Service is defined as service to repair a problem that prevents calls from being placed or received. Non-critical service calls are not considered emergency service and will normally be handled within eight business hours.
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