Monitoring
The challenge: Network uptime & reliability in a 24x7 world. The solution: Proactive network monitoring & management from Total Care!
Your network has grown in size and complexity. At the same time, your business is increasingly dependent on the applications run over the network. How can you assure network reliability and uptime? Total Care is an outsourced network monitoring and management solution designed to identify and resolve issues before there’s a problem. Our network monitoring program includes:
- 24x7 Network monitoring & alarm notification
- Monitors routers, switches, firewalls, servers & SNMP-enabled devices
- Monitors performance metrics (bandwidth utilization, packet loss, latency & QoS)
- E-Mail / text notifications in the event of performance problems or outages
- Online network status: real-time, intuitive web interface lets you check availability, traffic, response time, memory usage and more
- Online trouble tickets: open a trouble ticket and track progress online
- Prompt issue resolution, including onsite service if needed
- Quarterly reports with analysis and recommendations
We offer all-inclusive plans or a la carte options, and 2 service levels (8x5 or 24x7). Beyond network monitoring, your Total Care plan can also include:
- Help desk
- Software upgrades
- Telephone lines / circuits troubleshooting
- Power surge / lightning protection
If your IT resources are tied up maintaining the status quo, explore how outsourcing network monitoring could benefit your company.
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