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NewsTotal Recognized by Cisco for Excellence in Customer Satisfaction in the United StatesEast Hartford, CT, August 9, 2011 - Total Communications, Incorporated, a regional leader in business communication technology, is pleased to be recognized for achieving a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Total for delivering outstanding customer service to customers in the United States. “We are honored that our customers rate their satisfaction with the Cisco solutions Total Communications provides so highly. Our goal is to build long-term relationships with customers as their trusted technology partner. This feedback indicates that we are achieving this goal," comments Richard Lennon, President and CEO of Total Communications. Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator. The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post sales support capabilities - critical factors in choosing a trusted partner. About Total Communications, Incorporated |
