| TOTAL IT SUPPORT SERVICES |
Server Support
Critical operating system and driver updates
Firmware and BIOS updates
Remote help-desk
Onsite critical break-fix
Monthly health-check report
|
Virtual Server Support
Support for virtual servers plus service specific to
VMware and HyperV environments.
Host server support
Documentation of host configuration
Monthly resource utilization report
|
Help-Desk Support
Telephone support for remediation of issues with:
Windows desktops / workstations
(XP, Vista, Windows 7)
Multiple monitor setup / troubleshooting
Virtual desktops (Thin clients)
Windows-based tablets / Laptops
Microsoft Office
Printers and scanners
Backup devices
Mobile device synchronization applications
|
Network Devices
Remote support for troubleshooting and
configuration issues
Switches
Wireless access points and controllers
Firewalls
Spyware / Malware appliances
Content filter appliances
Anti-spam appliances
VPN support
Router
Internet / WAN circuit support
|
Security
Gap analysis
Gateway antivirus, malware/spyware
Content filtering
Endpoint security
Server & desktop updates
Server encryption
|
Operational Security
Create IT policy
Training for compliance
Help in social networking policy
Network security audits
Computer security audits
|
Business Continuity/ Disaster Recovery
VMware
Hyper-V
Backup design
Offsite backup & online backup
|
Server Consolidation & Desktop Virtualization
Virtualization
Physical to virtual server consolidation
Application virtualization
Desktop virtualization
Server assessment
|
Operating System, Messaging & Database Services
Windows server setup
Exchange migration & installation
Exchange server secure design
SQL server setup
Email encryption
|
Application Set Up & Upgrade
CRM
Quickbooks
Peachtree
Third party software
|
Hardware & Software
Identifying correct hardware
Assist in purchase
Software purchase
Volume licensing & compliance
|
IT Consulting
IT roadmap
Network evaluation
Infrastructure assessment
Network security audit
Pain points
|
Engage Total as your technology partner and free your staff to focus on what they do best!
Whether you're a small business owner maintaining your data network single-handedly, a mid-size company with an unreliable outside support group, or a CIO with a staff that's stretched too thin, rely on Total's Computer Services Group as your trusted advisor for IT support - from data center to desktop! We partner with leading technology vendors to deliver a comprehensive IT Support program that includes: 
