ROLE SUMMARY

Total Communications is looking to hire an Account Executive responsible for winning new business and driving revenue growth in our Carrier Services division. The AE builds their funnel by setting appointments and meeting with clients to advise them on telecom and data network carrier options that best meet their needs.

CORE RESPONSIBILITIES

• Prospect, cold call and meet with clients to sell Total Communications’ key carrier service solutions from our strategic partners such as Comcast, Windstream, Ring Central, Frontier, Cox, AT&T, and 8×8.
• Consistently develop and maintain a pipeline of leads and qualified prospects that yield new revenue and logo production levels towards monthly quota goals.
• Effectively communicate and demonstrate the features and values of our offerings.
• Close the deal and drive the account management process by supervising all phases of sales cycle to ensure effective installation and integration of client-centric solutions.
• Manage customer relationships, expectations and concerns regarding products and services.
• Achieve and exceed monthly sales goals and create additional revenue opportunities.
• Develop relationships with the end-users of the organization and generate meaningful sales.
• Maintain accurate account creation, revenue forecasting and qualification in CRM, including updating relevant information as needed.
• Ability to be strategic, possess strong analytical skills and negotiation skills.

IDEAL KEYS FOR SUCCESS

• Three or more years of sales and major accounts experience with repeated success as a top performer and closer.
• A self-motivated hunter who thrives on the daily numbers; eager to win business by picking up the phone, setting appointments, and meeting with clients.
• Ability to sell network services and goods where technical knowledge is required.
• Proven experience providing client-centric solutions to large clients.
• Aptitude for identifying creative solutions to resolve complex and difficult issues.
• Expert in network building, negotiation, critical thinking, and issue resolution skills.
• Experience working with solution-based or value-based selling.

Total Communications is growing, and we’re looking for a driven Client Executive to join our team. If you’re energized by winning new business, building meaningful client relationships, and helping organizations strengthen their technology environments, this role is for you.

What You’ll Do

In this role, you will:

Drive new revenue by selling solutions such as cybersecurity, networking, UCaaS, managed services, and more.

Own your territory—prospecting consistently, building a strong pipeline, and closing net-new business.

Serve as a trusted advisor to clients, guiding them with a consultative, value-based approach.

Collaborate closely with internal teams to ensure a seamless customer experience.

What Makes You a Great Fit

You bring a blend of experience, drive, and professionalism:

Hard Skills

-5+ years of successful sales experience (technology or solution selling preferred).

-Strong consultative sales background with experience managing full sales cycles and pipelines.

-Ability to engage with enterprise-level decision-makers and tailor solutions to their needs.

Soft Skills

-A true hunter—proactive, competitive, and motivated by growth.

-Excellent communicator with strong presentation and executive relationship-building skills.

-Strategic thinker with strong negotiation skills and the ability to drive value-based conversations.

Cultural Fit

Integrity-driven and team-oriented.

Consultative in your approach and aligned with Total Communications’ values of partnership, transparency, and customer success.

Performance Expectations

You will work toward clear, measurable goals including:

-Pipeline activity and quality metrics

-Revenue targets

-Meeting/demo quotas

-Territory development milestones

If you're ready to take ownership of your success, sell impactful technology solutions, and grow with a company that values you, we’d love to talk.

Apply now or reach out directly to learn more!

Senior Systems Engineer – Infrastructure & Cloud

Location: East Hartford, CT (Hybrid/Travel to Customer Sites)
Employment Type: Full-Time

About Total Communications

Total Communications is a leading technology solutions provider serving commercial, education, healthcare, government, and enterprise customers throughout New England.

We design, deploy, and support modern IT infrastructure including networking, virtualization, cloud, collaboration, cybersecurity, storage, backup, and disaster recovery solutions.

Our engineers work directly with customers on projects ranging from server refreshes and virtualization to Microsoft Azure deployments, Cisco networking, unified communications, and enterprise infrastructure modernization.

Position Summary

This position is responsible for designing, implementing, supporting, and troubleshooting enterprise infrastructure for our customers.

Our engineers support diverse customer environments utilizing VMware, Hyper-V, Pure Storage, Microsoft Azure, Microsoft 365, Datto, Cisco, Meraki, HPE, and other leading technologies. While every engineer is expected to support this broad technology stack, we are specifically looking for someone who can strengthen and expand our Microsoft infrastructure and cloud capabilities.

This is a customer-facing consulting position with a strong emphasis on project delivery, technical leadership, and solving complex infrastructure challenges.

Primary Responsibilities

• Design, deploy, and support Windows Server infrastructure

   

• Implement and maintain Hyper-V and VMware environments

   

• Deploy and manage Microsoft Azure infrastructure

   

• Configure and support Microsoft 365 and Microsoft Entra ID

   

• Perform infrastructure assessments and health checks

   

• Lead server migrations, upgrades, and modernization projects

   

• Design and implement backup and disaster recovery solutions

   

• Troubleshoot complex server, virtualization, storage, and networking issues

   

• Produce customer documentation and implementation guides

   

• Work directly with customers throughout project lifecycles

   

• Participate in technical planning and solution design

Required Qualifications

• 5+ years of enterprise infrastructure experience

   

• Strong Windows Server administration experience

   

• Experience with VMware vSphere and/or Microsoft Hyper-V

   

• Experience supporting Microsoft 365 environments

   

• Experience with Active Directory, DNS, DHCP, and Group Policy

   

• Strong troubleshooting and analytical skills

   

• Excellent customer communication skills

   

• Ability to independently lead technical projects

   

• Willingness to travel to customer locations throughout New England as needed

Preferred Qualifications

We're particularly interested in candidates with experience in one or more of the following:

•    Microsoft Azure infrastructure

•    Hyper-V clustering

•    Azure Virtual Machines

•    Azure networking

•    Microsoft Entra ID

•    Azure Site Recovery

•    PowerShell automation

Additional Experience Considered a Plus

•    Datto BCDR

•    NinjaOne

•    Cisco UCS

•    Cisco networking

•    Meraki

•    Palo Alto

•    Fortinet

•    SAN storage (HPE, Dell, Pure Storage, NetApp, etc.)

•    Nutanix AHV

•    HPE VM Essentials

•    Linux administration

•    Microsoft SQL Server

Desired Certifications

One or more of the following is preferred:

•    Microsoft Certified: Azure Administrator (AZ-104)

•    Microsoft Certified: Azure Solutions Architect (AZ-305)

•    VMware VCP

•    Cisco CCNA or higher

•    CompTIA Security+

Equivalent experience will always be considered in place of certifications.

What We're Looking For

We're looking for someone who enjoys learning new technologies and isn't interested in working in a narrow technical silo.

The ideal candidate is equally comfortable troubleshooting a VMware cluster, deploying Hyper-V, migrating workloads into Azure, implementing backup solutions, and working directly with customers to deliver successful infrastructure projects.

We value engineers who take ownership, communicate well, and enjoy solving challenging technical problems.