POSITION DESCRIPTION:

Total Communications, a leading IT solutions provider in the Northeast, is looking for an experienced Technical Team Lead to oversee a high-performing group of engineers delivering solutions across network infrastructure, wireless, security, and collaboration technologies. This is a hands-on leadership role that blends technical execution, team mentorship, and operational oversight. 

You’ll play a key part in project success, support operations, and team development—all within a client-facing, fast-moving environment. 

PRIMARY RESPONSIBILITIES INCLUDE:

• Lead and mentor a skilled team of engineers supporting infrastructure, wireless, security, and collaboration platforms
• Oversee daily ticket management, including triage, resource allocation, SLA tracking, and billing reviews
• Serve as a senior technical escalation point for complex issues and advanced design challenges
• Review and guide solution architecture, validate BOMs, and ensure project scope aligns with Statements of Work
• Ensure quality and consistency across documentation and technical deliverables
• Participate in a 24x7 on-call rotation for escalation-level support 

KNOWLEDGE, SKILLS, AND ABILITIES INCLUDE:

• Strong technical foundation across networking, wireless, security, and collaboration (Cisco technologies strongly preferred) 
• Proven experience leading or mentoring technical teams in a service delivery environment 
• Excellent organizational and communication skills with the ability to manage priorities across multiple clients and internal stakeholders 
• Ability to balance leadership duties with hands-on technical work 
• Experience with ticketing systems, time tracking, and billing compliance workflows 
• Comfortable working in hybrid and client-facing settings
• Willingness to participate in rotating on-call support 

JOB REQUIREMENTS

• 5+ years of experience in enterprise IT across two or more technology domains
• 2+ years in a technical leadership or team coordination role
• Excellent client-facing communication and project management skills
• Broad experience across Cisco technologies (Routing/Switching, UC, Security, Wireless) 

PREFERRED CERTIFICATIONS

• Cisco CCNP or CCIE (Enterprise, Security, or Collaboration) 
• Fortinet NSE 4, Meraki CMNA, Aruba ACSP 
• Microsoft Teams or Webex certifications 
• ITIL v4 Foundation 

ROLE SUMMARY

Total Communications, a leading IT solutions provider in the Northeast, is looking for a Senior Collaboration Engineer to join our team. This role focuses on the design, deployment, and advanced support of Cisco collaboration technologies (on-prem and cloud-based), including voice, video, and unified communications platforms. You'll work alongside a tight-knit, high-performing engineering team and play a key role in delivering integrated solutions for our clients. 

CORE RESPONSIBILITIES

• Design, implement, and support Cisco Unified Communications solutions, including CUCM, Unity, Expressway, and Webex
• Manage voice infrastructure components such as SBCs, gateways, and SIP trunking
• Collaborate closely with network, wireless, and security teams to ensure seamless end-to-end solution delivery
• Troubleshoot and resolve complex issues escalated from Tier 1/2 support, including participation in an on-call rotation
• Develop and maintain high-quality documentation, including configuration guides, network diagrams, and client-facing training materials
• Own and manage assigned service tickets and accurately track billable time as required 

IDEAL KEYS FOR SUCCESS

• Strong hands-on experience with Cisco collaboration tools (CUCM, Unity, Expressway, Webex) 
• Deep understanding of voice routing, SIP, SBCs, and gateway configurations
• Working knowledge of supporting technologies: networking (routing/switching), wireless, and security 
• Ability to communicate clearly with clients and internal teams, both written and verbal 
• Self-starter comfortable working in hybrid and client-facing environments 
• Willingness to participate in a rotating 24x7 on-call schedule

QUALIFICATIONS

• 3+ years working with Cisco collaboration platforms
• Familiarity with QoS, VLANs, firewalls, and voice-over-IP fundamentals
• Strong interpersonal skills and comfort working directly with clients
• Ability to manage multiple tasks and shifting priorities with minimal supervision 

Preferred Certifications 

• Cisco CCNP 
• CompTIA Network+ or CWNA
• ITIL v4 Foundation 

ROLE SUMMARY:

Total Communications, a leading IT solutions provider in the Northeast, is seeking a Senior Network Engineer to support and lead the delivery of enterprise infrastructure projects across commercial and public-sector clients. This role requires deep expertise in routing, switching, and firewalls, along with a working knowledge of wireless and collaboration technologies. You’ll play a hands-on role in designing, deploying, and troubleshooting secure network environments as part of a collaborative, high-performing engineering team. 

PRIMARY RESPONSIBILITIES INCLUDE:

• Design, implement, and troubleshoot enterprise LAN/WAN infrastructure, VPNs, and firewall platforms (Cisco, Fortinet, Meraki)
• Support project delivery from planning through deployment, including post-install escalations and after-hours support as needed 
• Work closely with voice, wireless, and security teams to ensure reliable and integrated solution delivery 
• Maintain detailed technical documentation, including network diagrams, configuration records, and knowledgebase content 
• Manage service tickets effectively while tracking billable or chargeable time as applicable 
• Participate in 24x7 on-call support rotation with the engineering team 

KNOWLEDGE, SKILLS, AND ABILITIES INCLUDE:

• Proven experience with Cisco networking (CCNP-level or equivalent experience preferred) 
• Strong knowledge of firewall configuration and troubleshooting (Fortinet, Cisco ASA/FTD, or similar) 
• Familiarity with Meraki cloud-managed networking and SD-WAN solutions 
• Solid understanding of network fundamentals: routing protocols (OSPF, BGP), VLANs, NAT, VPNs 
• Comfortable in client-facing scenarios and team-based environments 
• Ability to thrive in a hybrid schedule and work effectively across physical and virtual spaces 
• Willingness to participate in a rotating 24x7 on-call schedule 

• 3+ years of experience in enterprise networking 
• Experience in design and support of Cisco infrastructure, Collaboration, Security, Wireless and/or Data Center 
• Strong problem-solving and client communication skills 

PREFERRED QUALIFICATIONS/CERTIFICATIONS

• Cisco CCNP Enterprise or Security
• Working knowledge of  Cisco Collaboration 
• Fortinet NSE 4, Meraki CMNA, Aruba ACSP
• CompTIA Security+
• ITIL v4 Foundation

ROLE SUMMARY

Total Communications is looking to hire an IT solutions sales champion in Connecticut to drive revenue growth and bring in new business to our Integrated Technology Solutions (ITS) division. Serving as a trusted advisor, the MAE owns their territory and is responsible for the acquisition of new clients, as well as the management and growth of their book of business. Focusing on a set of strategic account targets with well-defined go-to-market sales plays, you will have direct access to senior leadership and a team of highly competent consultants that can provide technical sales support.

CORE RESPONSIBILITIES

• Hunt for new business and consistently maintain a pipeline of leads that yield new enterprise sales opportunities with prospects who would benefit from services and products offered by Total Communications.
• Develop a strong understanding of customers’ pain points, business models, and desired outcomes to effectively advise on customized technology solutions.
• Model best practice selling methodologies to negotiate the configuration, pricing and implementation of Total Communications’ services and products.
• Establish key vendor relationships and work collaboratively to identify and develop new opportunities that continuously improve overall alignment.
• Monitor and coordinate the delivery of Total Communications’ services and products to drive client retention, renewals, upsells and customer satisfaction.
• Manage customer activity within CRM for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.

IDEAL KEYS FOR SUCCESS 

• A self-motivated salesperson who thrives on the daily numbers, and is eager to network, prospect and win business.
• 5+ years of sales experience, ideally with 2+ years of selling consulting services in one or more of the following areas: Security, Data Center, Enterprise Networking, Collaboration.
• Demonstrated ability to present and influence credibly and effectively at all levels of the organization, including executive and C-level. The credibility, technical knowledge, and maturity necessary to give high-quality input and presentations is a must.
• Expert in network building, negotiation, critical thinking, and issue resolution skills.
• Experience working with solution-based or value-based selling.
  
  

ROLE SUMMARY

Total Communications is looking to hire an IT solutions sales champion to drive revenue growth in the Massachusetts region, and bring in new business to our Integrated Technology Solutions (ITS) division. Serving as a trusted advisor, the MAE owns their territory and is responsible for the acquisition of new clients, as well as the management and growth of their book of business. Focusing on a set of strategic account targets with well-defined go-to-market sales plays, you will have direct access to senior leadership and a team of highly competent consultants that can provide technical sales support.

CORE RESPONSIBILITIES

• Hunt for new business and consistently maintain a pipeline of leads that yield new enterprise sales opportunities with prospects who would benefit from services and products offered by Total Communications.
• Develop a strong understanding of customers’ pain points, business models, and desired outcomes to effectively advise on customized technology solutions.
• Model best practice selling methodologies to negotiate the configuration, pricing and implementation of Total Communications’ services and products.
• Establish key vendor relationships and work collaboratively to identify and develop new opportunities that continuously improve overall alignment.
• Monitor and coordinate the delivery of Total Communications’ services and products to drive client retention, renewals, upsells and customer satisfaction.
• Manage customer activity within CRM for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.

IDEAL KEYS FOR SUCCESS 

• A self-motivated salesperson who thrives on the daily numbers, and is eager to network, prospect and win business.
• 5+ years of sales experience, ideally with 2+ years of selling consulting services in one or more of the following areas: Security, Data Center, Enterprise Networking, Collaboration.
• Demonstrated ability to present and influence credibly and effectively at all levels of the organization, including executive and C-level. The credibility, technical knowledge, and maturity necessary to give high-quality input and presentations is a must.
• Expert in network building, negotiation, critical thinking, and issue resolution skills.
• Experience working with solution-based or value-based selling.
  
  

ROLE SUMMARY

Total Communications is looking to hire an IT solutions sales champion in the Tampa/Orlando region to drive revenue growth and bring in new business to our Integrated Technology Solutions (ITS) division. Serving as a trusted advisor, the MAE owns their territory and is responsible for the acquisition of new clients, as well as the management and growth of their book of business. Focusing on a set of strategic account targets with well-defined go-to-market sales plays, you will have direct access to senior leadership and a team of highly competent consultants that can provide technical sales support.

CORE RESPONSIBILITIES

• Hunt for new business and consistently maintain a pipeline of leads that yield new enterprise sales opportunities with prospects who would benefit from services and products offered by Total Communications.
• Develop a strong understanding of customers’ pain points, business models, and desired outcomes to effectively advise on customized technology solutions.
• Model best practice selling methodologies to negotiate the configuration, pricing and implementation of Total Communications’ services and products.
• Establish key vendor relationships and work collaboratively to identify and develop new opportunities that continuously improve overall alignment.
• Monitor and coordinate the delivery of Total Communications’ services and products to drive client retention, renewals, upsells and customer satisfaction.
• Manage customer activity within CRM for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.

IDEAL KEYS FOR SUCCESS 

• A self-motivated salesperson who thrives on the daily numbers, and is eager to network, prospect and win business.
• 5+ years of sales experience, ideally with 2+ years of selling consulting services in one or more of the following areas: Security, Data Center, Enterprise Networking, Collaboration.
• Demonstrated ability to present and influence credibly and effectively at all levels of the organization, including executive and C-level. The credibility, technical knowledge, and maturity necessary to give high-quality input and presentations is a must.
• Expert in network building, negotiation, critical thinking, and issue resolution skills.
• Experience working with solution-based or value-based selling.
  
  

ROLE SUMMARY

Total Communications is looking to hire an Account Executive responsible for winning new business and driving revenue growth in our Carrier Services division. The AE builds their funnel by setting appointments and meeting with clients to advise them on telecom and data network carrier options that best meet their needs.

CORE RESPONSIBILITIES

• Prospect, cold call and meet with clients to sell Total Communications’ key carrier service solutions from our strategic partners such as Comcast, Windstream, Ring Central, Frontier, Cox, AT&T, and 8×8.
• Consistently develop and maintain a pipeline of leads and qualified prospects that yield new revenue and logo production levels towards monthly quota goals.
• Effectively communicate and demonstrate the features and values of our offerings.
• Close the deal and drive the account management process by supervising all phases of sales cycle to ensure effective installation and integration of client-centric solutions.
• Manage customer relationships, expectations and concerns regarding products and services.
• Achieve and exceed monthly sales goals and create additional revenue opportunities.
• Develop relationships with the end-users of the organization and generate meaningful sales.
• Maintain accurate account creation, revenue forecasting and qualification in CRM, including updating relevant information as needed.
• Ability to be strategic, possess strong analytical skills and negotiation skills.

IDEAL KEYS FOR SUCCESS

• Three or more years of sales and major accounts experience with repeated success as a top performer and closer.
• A self-motivated hunter who thrives on the daily numbers; eager to win business by picking up the phone, setting appointments, and meeting with clients.
• Ability to sell network services and goods where technical knowledge is required.
• Proven experience providing client-centric solutions to large clients.
• Aptitude for identifying creative solutions to resolve complex and difficult issues.
• Expert in network building, negotiation, critical thinking, and issue resolution skills.
• Experience working with solution-based or value-based selling.