Senior Collaboration Engineer – Cisco

Technology focused. Client driven.

While Total Communications has been providing innovative business solutions since 1980, we believe there has never been a more exciting time to be part of the IT industry than right now. Breakthroughs in technology are providing endless opportunities for organizations to remove those barriers that have long stood in the way of business growth. If you are an experienced Cisco Collaboration Engineer, we invite you to join us as we transform the way businesses operate.

Total is a Cisco Gold Certified Partner and Cisco Master Collaboration Specialized Partner, poised on the edge of unprecedented growth. Enjoy an environment where your potential will be recognized, and your enthusiasm and skills will be rewarded.


Total Communications is currently looking for a Senior Cisco Collaboration Engineer to help build out our growing Cisco practice. The Cisco Collaboration Engineer is responsible for the design, implementation, and follow-up support of collaboration projects, as well as opportunities to work on enterprise network infrastructure, security, wireless and data center projects. This is a hybrid remote position, so candidate must reside within driving distance of our East Hartford headquarters and able to travel to local client sites.

• Implementation of Cisco UC and Enterprise Network solutions for a wide range of clients
• Cisco Collaboration and Enterprise Network upgrades and changes both on-site and remote
• Utilize highly developed consultative skills to ensure a positive Professional Services experience for our clients delivered on-time and under budget
• Provide technical escalations for peers and junior technicians
• Provide admin training to clients on the operation and maintenance of the implemented system.
• Work remotely with on-site technicians or clients to perform physical tasks
• Manage tickets assigned to the team queue to deliver billable consulting activities directly to clients
• Create project deliverables including “as built” documents, design summaries, migration plans, and Visio diagrams as appropriate
• Participate in 24×7 on-call duties on a rotating basis
• Update job knowledge by studying technical tools, techniques, and equipment, as well as participating in educational opportunities, reading professional publications, etc.

• Professional level of expertise in Cisco UC products
• Experience in design and support of Cisco UC, as well as one or more of the following, Cisco Route/Switch products, Wireless, Security and/or Data Center
• Time & Project Management – be able to appropriate manage projects and tickets independently
• High Energy / Goal Orientation – aggressive style in problem solving / reaching objectives
• Excellent communication skills and comfortability presenting, both internally and client facing

• Candidate must reside within driving distance of our East Hartford headquarters
• At least 3-5 years of high-level experience in the Cisco Collaboration space
• CCNP (any vertical) required
• CCIE is preferred
• Experience with Cisco UC Implementation/Support, Cisco CUCM, Unity Connection, UCCX, WebEx Calling and WebEx Contact Center
• Local travel to client sites as required
• Ability to work after hours to accommodate client needs


Please email us with a copy of your resume and cover letter indicating why you would be a good fit.

Total Communications is committed to Diversity, Equity, and Inclusion across all levels of the organization. We do not discriminate in any aspect of employment practices against any qualified applicant or employee on account of race, color, creed, religion, sex, sexual orientation, national origin, disability, marital status, or veteran status. We encourage you to send us your resume if you are interested in pursuing a career with us.